General conditions of sale for Belle Allure stays

Identification of the Company

The company BELLE ALLURE, SAS with a share capital of €7,500.00, registered in the Grenoble Trade and Companies Register under number 931 479 851, whose head office is located at 2794 RTE DU COL DE PORTE, 38700 LE SAPPEY EN CHARTREUSE (France), is represented by Antoine Joal, as President and Marin Tijou as CEO.

Financial guarantee: A member of the APST, Belle Allure has been the beneficiary of a Financial Guarantee since 02/10/2024 valid until 15/10/2027 (Atout France registration is pending validation for final document).

Professional liability insurance: HISCOX - 49 avenue de l'Opéra 75002 Paris (Provisional certificate in our possession, pending validation of the registration of Atout France)

Travel agency license: Atout France (file completed, in process of registration)

Phone number: +33 (0) 4 65 84 17 39

Opening hours: Monday to Friday, 8:00 a.m. to 6:00 p.m.

Definitions

General Terms and Conditions of Sale or CGV: refer to this document.

Special conditions of sale: refer to the specific requests of the Customer, accepted by BELLE ALLURE pursuant to article L211-I0 of the Tourism Code, or the specific conditions of certain service providers or partners of BELLE ALLURE.

Website: refers to the website operated by BELLE ALLURE, accessible via the URL address https://www.belle-allure.Voyage/.

Personal data: refers to information allowing the direct or indirect identification of a natural person.

Legal information: refers to the legal information relating to BELLE ALLURE, available on its Site.

Catalog : refers to all Trips offered by BELLE ALLURE, accessible via its website. The photos or illustrations in the Catalogue are for information purposes only and have no contractual value for BELLE ALLURE.

Voyage : refers to tourist services or travel packages defined in article L211-2 of the Tourism Code, organized and marketed by BELLE ALLURE. It can be a Trip from the Catalog or a tailor-made Trip developed for the Customer by BELLE ALLURE.

Party or Parties: refers to BELLE ALLURE and/or the Customer.

Customer : refers to any natural or legal person who makes the reservation and purchase of a Trip from BELLE ALLURE. The Customer may be composed of a Group of Travelers.

Traveller Group or Group: refers to all natural persons registered in the same reservation and participating in the same Trip. In accordance with articles 1310 and 1313 of the Civil Code, the members of the Group are jointly and severally bound.

Group manager : refers to the person who acts in his own name as well as on behalf of the persons listed in his Reservation, and representing the Group of Travellers. He signs the Contract in the name and on behalf of all members of the Group.

Commercial offer : refers to the email including the price of the stay and the options, sent to the Customer in response to a request for information on the organization of a Trip.

Devis : refers to the commercial document describing the Trip booked, the options requested, as well as the associated prices.

contract : refers to the official document signed by the Customer or the Group Manager, on behalf of all members of the Group. It details the main characteristics of the booked trip, such as the program, the stages of the stay, the dates of departure and arrival, the number of nights, the price, the meals provided, the options selected, and the insurance purchased.

Booking : refers to the action by which the Customer accepts the Quotation provided by BELLE ALLURE and pays the agreed price. The Booking is subject to the CGV.

Article 1: Registration

1.1 Registration procedures

Registering for one of our stays means accepting our terms and conditions. Registration is confirmed as soon as the contract is signed and a deposit of 40% of the total amount of the stay is paid. The balance must be paid one month before the departure date, without a reminder from us.

• For any registration made less than one month before departure, the total amount of the stay is required.
• In case of registration 15 days before departure, full payment is required, accompanied by a supplement of €40 per file, for the priority management of this file.

Bookings at accommodations are made upon receipt of your signed contract and the deposit. This contract remains subject to the availability of accommodations. We recommend that you do not incur any costs (plane tickets, boat, train, etc.) until we have confirmed your stay, after validation of the reservations by our service providers.

As soon as reservations with our service providers are confirmed, we will confirm it to you by email.

If accommodations are not available and no alternative solution can be found, we will refund your full deposit free of charge.

On request, we can provide you with a confirmation of registration as well as your invoice.

You can pay by credit card (via a 100% secure payment link), bank transfer or check (payable to SAS BELLE ALLURE).

In the case of Catalog Trips (With no modification and/or customization)

We are talking here about the case of booking a Trip available in the catalog on the BELLE ALLURE Site, where the customer can find his price and the various options on the Travel page.

For any modification and customization of the program day by day and the addition of options not listed on the Trip page, as well as for tailor-made stays, please refer to the following section.

• After consulting our various Trips, the customer chooses one of these Trips.
• He sends a request for a quote with as much information as possible (Stay, dates, dates, number of participants, special diets, options chosen if applicable, insurance, etc.) via the form available on the Site, by e-mail or by telephone.
• BELLE ALLURE then sends a Commercial Offer (prices) and/or a Quotation by email to the customer.
• If the Commercial Offer and/or the Quotation suits the customer, he sends his confirmation by email to the company BELLE ALLURE.
• BELLE ALLURE sends the customer a contract corresponding to the Commercial Offer and/or Quotation accepted by the Customer and at his requests, accompanied by the General Terms and Conditions of Sale (this document).
• For registration to be taken into account, this contract must be signed by the Customer, returned to the Company by e-mail or by post and accompanied by a deposit corresponding to 40% of the total amount of the stay+total amount of insurance, if applicable.
• The Company BELLE ALLURE then confirms the Customer's registration when it receives the signed contract as well as the deposit. This is when both parties (Customer and BELLE ALLURE Company) are engaged and BELLE ALLURE can launch reservations with its service providers. In accordance with art. L.221-28 of the Consumer Code, as soon as the signed contract is transmitted accompanied by the payment of the deposit, the customer can no longer benefit from a withdrawal period.
  

In the case of a personalized and/or modified catalog trip and a tailor-made trip

We are talking here about a stay available in the catalog on the BELLE ALLURE Site but modified and/or personalized (That is to say, the day-by-day program is modified and/or that the customer adds options that are not on the Trip page).

And also a tailor-made trip, i.e. not available in the catalog.

• When a customer wants to personalize and/or modify a stay from the Catalogue or book a tailor-made stay, he sends his request to BELLE ALLURE via the form available on the Travel page (for the customization/modification of a stay in the catalog) or on the Customized form (for a tailor-made stay) on the Site, by e-mail or by telephone.
• BELLE ALLURE is responsible for initially sending him a complete program of the stay including the day-by-day program, the stages, the number of nights, information on the destination, the offers and the options that it is possible to subscribe to, by email.
• The customer validates the program and sends BELLE ALLURE his choice of offers and options by email.
• BELLE ALLURE is responsible for sending him a Commercial Offer and/or Quotation corresponding to his requests, by e-mail.
• The customer agrees to this Commercial Offer and/or Quotation by sending it by email.
• BELLE ALLURE sends the customer a contract corresponding to the Commercial Offer and/or Quotation previously issued and confirmed by the customer, accompanied by the General Terms and Conditions of Sale (this document).
• For registration to be taken into account, this contract must be signed by the Customer, returned to the Company by e-mail or by post and accompanied by a deposit corresponding to 40% of the total amount of the stay+total amount of insurance, if applicable.
• The Company BELLE ALLURE then confirms the Customer's registration when it receives the signed contract as well as the deposit. This is when the two parties (Customer and Company) are engaged and that the company BELLE ALLURE can launch reservations with its service providers. In accordance with art. L.221-28 of the Consumer Code, as soon as the signed contract is transmitted accompanied by the payment of the deposit, the customer can no longer benefit from a withdrawal period.

1.2 Physical condition

From our site www.beauty-allure.voyage, we provide you with complete information about each trip offered. In particular, you will be able to consult the detailed itinerary of the stay day by day, as well as practical information on the destination and all the data necessary for the proper preparation of your Trip (physical and technical requirements, minimum number of participants, etc.).

We would like to point out that some of our trips may require varying physical effort and technical skills (especially hiking or road cycling). We therefore advise you to carefully consider the details relating to the level of physical and technical commitment required for the planned stay. It is the responsibility of each participant to assess, based on the information provided, whether they are capable of undertaking the Voyage.

In case of uncertainty, we encourage you to contact BELLE ALLURE, or to consult a specialist (for example, your doctor in case of pre-existing medical conditions), to validate your ability to participate in the chosen circuit and leave peacefully to live a great adventure.

By registering for a stay, the participant certifies that they are in good physical health, without medical contraindications to the practice of the proposed activities. It is also the responsibility of the participants to inform BELLE ALLURE of any specific medical condition or any ongoing treatment that may impact their ability to participate in the stay.

BELLE ALLURE reserves the right to refuse the participation of a customer in a stay if the customer does not meet the physical or technical requirements indicated, or if a health problem not reported prior to registration was discovered. No complaint or request for reimbursement can be made if the exclusion is justified by the physical incapacity of the participant.

1.3 Minimum number of participants

This section covers the following Trips:

• Hikes with a guide on the dates offered by BELLE ALLURE
• Road bike trips with assistance on the dates offered by BELLE ALLURE.

The departure of some of our stays is subject to a minimum number of participants. This number is specified in the technical sheet for the stay. In accordance with the provisions of article L.211-14 of the Tourism Code, if the number of participants required for a Trip is not reached, we reserve the right to cancel the stay no later than 20 days before the scheduled departure date for stays of more than 6 days, 7 days before departure for stays of more than 6 days, 7 days before departure for stays of more than 6 days, and 48 hours before departure for stays of less than 2 days.

In this case, you will be informed by email or by any other durable written means. You will then have the choice between:

• a transfer to another date or to an equivalent alternative stay;
• a credit note valid for 2 years from the date of issue.
• the full reimbursement of the amounts paid.

No additional compensation can be claimed as a result of this cancellation, in accordance with the legal provisions in force.

1.4 Enrollment of minors

The stays offered on the Site www.beauty-allure.voyage are not intended for unaccompanied minors. Any minor participating in a stay must be accompanied by a responsible adult (parent or legal guardian), who will be the guarantor of the safety and well-being of the minor during the stay.

In accordance with article L.211-7 of the Tourism Code, contracts for the sale of trips or stays concluded with non-emancipated minors must be signed by the legal representative (s). The registration of a minor for one of our stays therefore requires the signature of his legal representative as well as the provision of documents proving this representation (for example, parental authorization).

In case of participation of a minor in a stay with a non-parent adult, parental authorization written and signed by the legal representatives will be required before departure. BELLE ALLURE reserves the right to refuse any registration if these conditions are not respected.

1.5 Legal provisions and health requirements

Before participating in one of our stays, it is the responsibility of each participant to ensure that they are in compliance with the administrative and health formalities required by the destination. This includes, but is not limited to, possession of a valid passport or identity card, any visas, as well as any required health documents (vaccination certificates, medical tests, etc.)

The completion and costs resulting from the police, customs and health formalities required for the reserved shipment, such as formalities relating to passports, national identity cards, residence cards, parental authorization, visas, visas, visas, medical certificates, and vaccination certificates are the responsibility of the Customer.

BELLE ALLURE provides indicative information on the administrative and health obligations specific to each destination, but it is up to the participants to check these requirements with the competent authorities (embassies, consulates, vaccination centers). The costs associated with obtaining these documents are borne by the participant.

Under no circumstances can BELLE ALLURE be held responsible in the event of denied boarding or access to the destination due to non-compliance with these formalities by the participant. In addition, no refund will be possible if it is impossible to participate in the Trip for administrative or health reasons.

Before departure and in good time, BELLE ALLURE will provide the Customer with all the documents necessary for the trip, such as receipts, travel vouchers and tickets (in the event that the Trip requires receipts, travel vouchers and/or tickets). These documents will also include information about the expected departure time, as well as, where applicable, the check-in deadline, stopover, connection, and arrival times.

When booking, the Customer and, where applicable, the Group Manager, must provide BELLE ALLURE with their names, first names, date of birth. The ID number may be required if transport reservations are made by BELLE ALLURE or if providers such as hosts request it. The Customer is responsible for the veracity and accuracy of the information provided, which must correspond exactly to that on the identity documents presented.

For French nationals, the administrative formalities to be completed are available on The Diplomacy website. Foreign nationals should inquire at the appropriate embassy. The Customer must have valid identity documents and/or the required visas. In the absence of these documents, access to boarding or to the destination may be refused to him, without being able to claim reimbursement or compensation from BELLE ALLURE. Obtaining the necessary documents, as well as the costs related to passports and visas, are the responsibility of the Customer.

The Customer must present a valid identity document regardless of destination. As far as the French national identity card is concerned, its extension may allow you to travel with a card whose validity date has expired. However, some countries may refuse it. In order to avoid any risk of denied boarding or being blocked, BELLE ALLURE recommends traveling with a passport whose validity meets the requirements of the destination country.

Article 2: Prices and taxes

2.1 General provisions

The prices, taxes, fees and fees indicated in the Catalogue are indicative. Only the rates mentioned in the Commercial Offer and confirmed in the Quotation and/or Contract are binding on BELLE ALLURE.

The descriptions of the services presented on the Site specify for each Trip the elements included in the price and any specific conditions. All prices are shown in Euros, all taxes included.

In accordance with the VAT regime on the margin of travel agents, the invoices issued by the Company do not mention the VAT collected on the services sold.

If, as a result of a material error, the price displayed on the Site or communicated to a Customer by any other means is clearly derisory or excessively low compared to the objective value of the service, the Company may cancel the reservation file without costs or penalties. The Customer may make a new reservation depending on availability and according to the consistent price of the Services.

Unless otherwise specified in the specific conditions, the price of the services does not cover visas, vaccines, insurance, supplements, drinks, tips, or services not specified in the product description in the technical sheet.

The decision of the Customer or the participants to renounce certain services or services included in the package or paid in addition will not give the right to any refund or to the issuance of a credit note.

At last! ' Entreprise reserves the right to cancel or refuse any order from a Customer with whom a dispute related to the payment of a previous reservation remains. In that case! ' Entreprise may offset its claim with the amounts already paid and claim the remaining balance due for the new reservation from the Customer.

2.2 Payment terms

The Customer undertakes to respect the payment terms defined in the Contract.

• To book a Trip, it is necessary to pay a deposit of 40% of the total amount of the Trip as well as the full amount of insurance, if applicable. (And accompany your payment with the signed contract)
• 1 month (30 days) before the departure date of the Trip, the balance payment is due by the customer, without a reminder from BELLE ALLURE.
• If the Customer makes a reservation less than one month before departure, the total amount of the Trip is required.
• In case of registration 15 days before departure and less (up to 8 days before the maximum stay), full payment is required, accompanied by an additional 40€ per file, for the priority management of this file.
• 7 days before the departure of a Trip, registrations are closed.

If the balance is not paid by the date agreed between the parties, BELLE ALLURE will not be required to guarantee the availability of the Trip and the services. These will then be considered cancelled by the Customer.

2.3 Rate adjustment

BELLE ALLURE reserves the right to modify the prices of Trips and stays in accordance with Article L.211-10 of the Tourism Code, in the event of a variation in the elements used to calculate the price of the Travel.

The rate was set taking into account the following economic data:

• Transport costs, including fuel costs;
• Taxes and fees related to the services offered, such as landing, boarding or disembarking taxes at ports and airports, as they were known at the time the contract was signed;
• The exchange rates applied to the service in question.

With regard to transport costs, the Company will pass on any fuel surcharges imposed by the carrier. These increases, if they occur, will be fully passed on by BELLE ALLURE.

In addition, BELLE ALLURE may adjust prices according to variations in applicable taxes and fees, as well as new taxes or fees imposed by French or foreign laws or regulations.

The price may also be changed in the event of a fluctuation in the exchange rates used to establish the price of the trip or stay.

In accordance with current legislation, the price can only be changed up to 20 days before departure. In the event of an increase of more than 8% in the initial price, the Customer has the option of refusing this modification and of terminating the contract. In this case, he will be entitled to a full refund of the amounts paid, without penalty or additional costs.

Article 3: Cancellation and modification by the Customer

3.1 Cancellation fees

In the event of cancellation, the Customer must inform BELLE ALLURE (and the insurer if he has taken out insurance) in writing, whether by e-mail, registered mail or SMS, as soon as possible. The Customer may cancel the contract at any time before the start of the trip, subject to payment of the cancellation fees indicated below. These fees are calculated according to the date of the cancellation and the total or partial nature of the cancellation.

• More than 60 days before departure: 5% of the trip price (options included and excluding insurance premium)
• From 60 to 31 days prior to departure: 15% of the trip price (options included and excluding insurance premium)
• From 30 to 21 days prior to departure: 30% of the price of the trip (options included and excluding insurance premium)
• From 20 to 14 days prior to departure: 50% of the trip price (options included and excluding insurance premium)
• From 13 to 7 days before departure: 70% of the trip price (options included and excluding insurance premium)
• Less than 7 days before departure: 100% of the trip price (options included and excluding insurance premium)

BELLE ALLURE reimburses all payments made by the Customer or on behalf of the Customer by the Group Manager, minus the above cancellation fees.

There will be as many refunds as payments, i.e. if for a Group, customers have paid individually, BELLE ALLURE reimburses each Customer. If only the Group Manager has paid for the group, BELLE ALLURE reimburses the Group Manager who will be responsible for reimbursing the entire group.

If applicable, insurance fees and visa fees are not refundable.

The Customer's refund is made as soon as possible and in any event within 14 days following the resolution (cancellation) of the Contract.

3.2 Specific conditions for Freedom package trips

Due to the specific nature of these trips, a minimum of two adults is required. Thus, if the cancellation of one or more participants results in only one traveller left, the latter's registration will be automatically cancelled. In this case, the cancellation fees provided for in the general conditions of sale, as well as any coverage by cancellation insurance, will apply to all travelers concerned.

3.3 Transfer of the contract

A traveller can transfer his contract to another person, no later than 10 days before departure, provided that the transferee meets the same criteria, in particular medical and physical, to participate in the stay. In this case, BELLE ALLURE will apply the modification fees imposed by its service providers. The transferor and the assignee will be jointly responsible for the payment of the balance of the price as well as any additional costs associated with this transfer.

The transfer may only relate to the Contract with the exception of any insurance contracts. The Traveler must mention:

• His identity and contact details;
• The identity and contact details of the prospective transferee (s);
• By justifying that the person (s) meet the same conditions as he/she to make the Trip.

3.4 Modification by the customer

A modification of the Trip refers to any change made after the signing of the contract, in particular concerning the number of participants, the services booked, the dates and/or duration of the Trip, as well as the place of destination.

It is important to note that an amendment is not a cancellation.

The Customer has the option of requesting one or more changes.

Each modification requires administrative and/or reservation interventions on the part of BELLE ALLURE. In return, BELLE ALLURE will apply a fee of €40 including VAT for each modification requested and for each person concerned.

In addition, the Customer is warned that any modification may result in additional costs (per modification and per person) imposed by the service providers with whom BELLE ALLURE collaborates.

Any modification of the program at the request of the participant during the trip (extension, delayed return, change of hotel, etc.) can only be made with the prior agreement of the guide (hike with guide) or the logistician (road bike with assistance) and BELLE ALLURE subject to availability and payment of the corresponding costs by the participant.

3.5 Shortened trip or services not consumed

No refund will be granted for a shortened trip or for services not consumed by the Customer and/or by one or more participants due to their actions.

Article 4: Cancellation and modification by BELLE ALLURE

4.1 Minor change

In accordance with article L211-9 of the Tourism Code, it is expressly agreed between the Parties that BELLE ALLURE reserves the right to modify the information in its catalog as well as in its commercial documents before signing the Contract.

These changes may concern, among other things, the price, transport or accommodation services, the identity of the air carrier (if applicable), itineraries, places of accommodation, or even the dates of opening and closing of hotels.

These adjustments will be communicated to the Customer before signing the Contract, first verbally if the contact is telephone, and then confirmed in writing.

The Group Manager undertakes to relay all the information transmitted by BELLE ALLURE to the group of travelers, in particular pre-contractual information, which will then be considered as being brought to the attention of the entire Group.

After the conclusion of the contract, BELLE ALLURE reserves the right to make adjustments to the contract, in accordance with the provisions of article L211-13 of the Tourism Code, in the event of minor modifications (for example: slight change of itinerary or program, replacement of accommodation that does not affect the route and offers equivalent services, etc.).

In this case, BELLE ALLURE will inform the Customer, or the Group Manager if applicable, in writing and without delay.

4.2 Major change in an important element

If, before departure or on the first day of the program, an essential element of the contract becomes impossible to respect due to an event external to BELLE ALLURE (e.g.: political situation compromising the safety of the customer, pandemic, major and exceptional natural disasters compromising the safety of the customer, etc.), BELLE ALLURE will immediately inform the customer.

This does not apply to:

• the unfavorable weather (rain, cold, heat...)
• minor changes in the organization of the trip (change of hotel...)
• minor transport delays (with no significant impact on travel)
• strikes with no major impact
• personal discomfort (dietary concerns, minor allergies not reported in advance, or a change in client preference regarding the type of benefits)

BELLE ALLURE may offer the customer modifications or equivalent services, if available, and will inform the customer of the consequences on the price of the trip.

If the changes or the replacement service lead to a decrease in the quality of the trip, the customer may benefit from an appropriate reduction in the price.

In all cases, the customer will have the choice between:

• Accept the proposed changes;
• Cancel the contract at no cost.

During the trip, program adjustments (such as schedules, itineraries, itineraries, supervision, accommodations, reversal of stages, etc.) may occur due to organizational constraints or for security reasons. If BELLE ALLURE has the possibility, alternative services will be offered to participants. Otherwise, and except in the event of force majeure, BELLE ALLURE will reimburse the price difference between the services originally planned and those actually provided.

4.3 Cancellation by BELLE ALLURE

Under article L211-14 of the Tourism Code, BELLE ALLURE reserves the right to cancel the trip and end the contract before departure or the first day of the program. If no alternative to the applicable rate is available, BELLE ALLURE will reimburse the amounts paid in full, without being required to pay additional compensation, in the following cases:

Cancellation due to insufficient number of participants

If the minimum number of participants required is not reached, the trip can be cancelled at the latest:

• 20 days prior to departure for trips lasting more than 6 days;
• 7 days before departure for trips lasting between 2 and 6 days;
• 48 hours before departure for trips lasting less than or equal to 2 days.

In this case, BELLE ALLURE will not be required to pay compensation or compensation to the participant. The customer will be notified by email or telephone. He can then choose between the full reimbursement of the amounts paid, the transfer of these amounts to another trip of his choice or a credit note valid for 2 years. All expenses incurred by the participant (transport tickets, accommodation, equipment, administrative costs) will remain at the participant's expense.

Cancellation due to force majeure

In the event of events constituting force majeure (unforeseen and unavoidable events such as: wars, political unrest, strikes, riots, natural disasters, etc.), the trip may be cancelled. The customer will then be immediately informed by email or telephone and will have the choice between a refund of the amounts paid, the transfer of these to another trip or a credit note valid for 2 years. No additional compensation can be claimed in this situation.

Cancellation for a case different from the two mentioned above

If BELLE ALLURE chooses to cancel the trip before departure or the first day of the program and the parties cannot reach an amicable agreement concerning a replacement trip, BELLE ALLURE will reimburse the customer for all amounts paid.

In addition, BELLE ALLURE will pay the customer compensation equivalent to at least the penalty that the customer would have incurred if the cancellation had been due to its decision on that date.

If necessary, BELLE ALLURE undertakes to make refunds as soon as possible and, in any event, within a maximum of 14 days following the resolution (cancellation) of the contract.

Article 5: Responsibilities

5.1 BELLE ALLURE Company Responsibilities

BELLE ALLURE is responsible for the proper execution of the services provided for in the Contract. However, BELLE ALLURE declines all responsibility in the event of events or circumstances beyond its control, such as force majeure, as well as due to the actions of third parties that have no connection with the provision of the services provided for in the contract. In addition, BELLE ALLURE cannot be held responsible if the Customer makes a false statement concerning his physical condition or his abilities or if he does not respect the instructions of the guide, the logistician and/or BELLE ALLURE.

BELLE ALLURE cannot be held responsible for the loss or deterioration of valuables or personal property belonging to the Customer. In addition, BELLE ALLURE assumes no responsibility for the provision of services purchased on site by the Customer or the participants in the trip, which are not included in the special conditions.

BELLE ALLURE offers the Customer appropriate assistance in case of difficulties encountered during the execution of the Contract, in accordance with article L. 211-17-1.

The Customer, during a Trip, can contact BELLE ALLURE every day, from 8 am to 8 pm, without interruption.

It is necessary for the Customer to leave a message on the answering machine in the event of the absence of a response from the Company, so that BELLE ALLURE can take care of the difficulties encountered as quickly as possible.

The telephone details and the email address for the contact are mentioned in the Travel Contract and/or in its annexes.

The assistance provided to the Customer includes in particular:

• Providing relevant information on health services, local authorities and consular assistance.
• Looking for other travel services.

For trips and stays of minors abroad, a telephone number and an address allowing direct contact with the child or the person responsible on site must be provided when booking the Trip.

If, after the start of the Trip, a non-compliance significantly disrupts the execution of the Trip, BELLE ALLURE offers the Customer appropriate alternative services within a reasonable period of time, at no additional cost.

In the event that BELLE ALLURE is unable to resolve the non-compliance within the specified period (failure of assistance), the Customer may cancel the Contract at no cost. He is also entitled, if necessary, to a price reduction and/or to compensation if he can prove that he has suffered a distinct injury.

If BELLE ALLURE is unable to remedy the non-compliance or if the Customer refuses the services offered, he may, if necessary, benefit from a price reduction and/or compensation if he provides proof of distinct damage, without the possibility of cancelling the Contract.

5.2 Customer Responsibilities

In accordance with articles L211-16 and R211-6 of the Tourism Code, the Customer undertakes to notify BELLE ALLURE, as soon as possible, of any non-compliance that he observes during the execution of the Trip. This will allow BELLE ALLURE to take this information into account and to implement any actions it deems necessary to remedy the non-compliance.

In all cases, the information must be confirmed to BELLE ALLURE in writing, whether by post or electronic means.

BELLE ALLURE offers sports trips in a natural environment, which can take place in areas far from local infrastructures and in regions that are difficult to access.

Given the specificity of our trips:

Each participant is required to follow the recommendations contained in the technical sheets, provided by the tour guide or in the travel documents.

Each participant should be aware that they may face various risks related to local conditions (poor condition of roads and means of communication, distance from medical institutions, political or health situation, etc.).

He assumes these risks with full knowledge of the facts and undertakes not to hold BELLE ALLURE responsible for them. Furthermore, BELLE ALLURE cannot be held responsible for the individual recklessness of one or more participants.

BELLE ALLURE reserves the right to end the stay of a customer whose behavior could compromise the safety and well-being of other participants or could cause negative consequences for BELLE ALLURE service providers due to the poor behavior of a Customer. The additional costs generated by this decision (accommodation, taxi, rental, etc.) must be paid on site by the customer. Services not used as a result of this interruption will not be reimbursed.

5.3 Special conditions applicable to Freedom package trips

The tour takes place without a guide, and each traveller therefore assumes full responsibility for it. Thus, each participant will have to:

• be able to orient yourself on a map and follow an itinerary using orientation tools (compass, GPS)
• Find your way around using any GPS tracks, the indications in the travel file and the maps provided
• be able to create and follow an alternative itinerary if necessary (fatigue, mechanical problem, weather conditions, broken road or track, etc.)
• manage mechanical problems that may occur
• choose an appropriate departure time, taking into account the difficulty of the stages and the pace of each one, leaving a wide safety window
• find out daily about weather conditions and safety aspects
• show up on the dates indicated in the program at the accommodation locations mentioned in the program
• bring the equipment necessary to carry out the program (the equipment recommended by BELLE ALLURE is at least recommended)
• be in possession of the insurance and assistance policies taken out, as well as the required administrative and policy documents (visa, passport, etc.)
• know emergency first aid procedures.
  

In the event of an obstacle to the smooth running of the planned program, we encourage you to contact BELLE ALLURE or its representative, whose contact details are provided in the travel file. Travellers are advised to have a working mobile phone in the country concerned. Any modification of the program at the initiative of one or more travelers will be made under their own responsibility and at their expense.

Thus, since the circuit takes place without a guide, BELLE ALLURE cannot be held responsible, in particular:

• in case of non-compliance with one of the above recommendations by one or more travelers
• in the event of an itinerary error committed by the traveller (s), personal fault or recklessness on the part of the traveller (s)
• in the event of an incident or accident occurring during the trip that is not attributable to BELLE ALLURE.

Article 6: Insurance

It is essential to take out multi-risk insurance that includes cancellation, rescue and repatriation during the trip, advance medical expenses, baggage theft coverage, and more. Even more so when traveling abroad.

6.1 Professional Liability Insurance

BELLE ALLURE declares to be covered by insurance, in particular professional liability insurance, taken out with a company renowned for its solvency. The company undertakes to keep all its insurance policies up to date in order to cover damage caused to the Customer or to a third party, resulting from the execution or non-execution of the Contract.

6.2 Financial Guarantee

BELLE ALLURE has a sufficient financial guarantee specifically intended for the reimbursement of funds received for the Trip booked by the Customer, with a financially solid company.

The information relating to this financial guarantee is mentioned in the identification of the Company, at the beginning of this document, the General Terms and Conditions of Sale (GTC).

6.3 Multi-risk insurance

BELLE ALLURE offers the Customer multi-risk insurance, negotiated and subscribed to by Chapka Assurances renowned for its solvency, for a fixed cost indicated in the Commercial Offer and the Quotation.

The main guarantees of this contract include: trip cancellation, missed departure or return, 24-hour medical assistance and repatriation, loss of luggage, interruption of stay, as well as train or plane accidents and delays. Details of the guarantees are specified in the insurer's information document and in the insurance contract.

6.4 Cancellation insurance

BELLE ALLURE also offers the Customer travel cancellation insurance (individual), negotiated and subscribed to by Chapka Assurances, recognized for its solvency.

The main guarantees of this contract concern: trip cancellation and loss of luggage. Details of the guarantees are provided in the insurer's information document and in the insurance contract.

6.5 Assistance insurance

BELLE ALLURE also offers the Customer assistance insurance, negotiated and subscribed to by Chapka Assurances, recognized for its solvency.

The main guarantees of this contract concern: the same guarantees as multi-risk insurance without:

• Cancellation before departure
• Impossible departure
• Flight delay
• Missed plane

6.6 CB supplementary insurance

BELLE ALLURE also offers the Customer supplementary CB insurance, an option to strengthen and complement the guarantees of high-end credit card travel insurance if the Customer wishes to maintain the card's coverage, negotiated and subscribed to with Chapka Assurances, which is recognized for its solvency.

The guarantees are the same as multi-risk insurance in addition to:

• Gold Mastercard
• Visa Premier
• Infinite visa
• Platinium
• American Express

To activate the cancellation guarantee of high-end credit card travel insurance (Only bank cards issued by a French bank are accepted), the holder must pay for part or all of his trip with his card.

The beneficiaries of high-end card travel insurance are the holder and the people who make up his fiscal household (spouse/wife, children under 25 living at the same address)

6.7 Conditions for taking out and cancelling insurance

The general insurance conditions can be requested from a travel advisor before taking out any subscription. They will be systematically transmitted when the trip is booked.

Multi-risk, Cancellation and Supplementary CB insurances are optional and must be taken out no later than the day of the Trip Reservation.

More generally, all insurance including a cancellation guarantee must be taken out no later than the day of the Trip Reservation.

For Assistance insurance, it is also optional and can be taken out up to the day before departure. The subscription fees will be requested in full from the Customer at the time of Booking the Trip.

In accordance with article Lll2-I0 of the Insurance Code, if the Customer can prove a previous guarantee for the risks covered by the insurance taken out, he has the option of renouncing this insurance free of charge within a period of thirty (30) calendar days from its conclusion, as long as no guarantee has been implemented.

Article 7: Authorization

As part of the services provided, the Customer and/or the Group of Travelers will potentially be filmed and photographed. BELLE ALLURE will thus be able to provide, if necessary, to the Customer a souvenir of his expedition in the form of a digital medium.

The Customer accepts that his image is used and authorizes BELLE ALLURE to reproduce and exploit his image on the photographs and videos taken during the activities and expeditions in which he participates.

This authorization includes the possibility of making to the initial image any modifications, adaptations or deletions deemed necessary by BELLE ALLURE. In particular, the company may use, publish, reproduce, reproduce, adapt or modify this image, alone or in combination with other content, by any existing or future means, methods or techniques.

This authorization is valid for use:

• For a period of 3 years,
• Throughout the world.
• On all material and intangible media, in all formats known or unknown to date, including, without this list being exhaustive: paper support (photographic prints), catalogs and various publications, CD-ROM/DVD-ROM and other digital media, any audiovisual support, including cinema, television and all means related to these modes of communication, including, without this list being exhaustive: paper support (photographic prints), catalogs and various publications, CD-ROM/DVD-ROM and other digital media, any audiovisual medium, including cinema, television and all means related to these modes of communication, including cinema, television and all means related to these modes of communication, internet (including Intranet, Extranet, blogs, social networks), all reception devices (smartphones, social networks), all reception devices (smartphones, tablets), etc.), press media (television commercials, advertising spots cinematographic), internal communication media, promotional materials (POS, ILV, poster campaigns in all places, all dimensions and on all media (urban, airports, stations, public transport, etc.), as well as sales media (merchandising products: merchandise products: postcards, posters, T-shirts, etc.), and the right of integration into another work or multimedia work...

This authorization to exploit the Customer's image right is given free of charge.

Article 8: Litigation

The terms and conditions are written in French. In case of translation of these terms and conditions into other languages, only the French version will be considered authentic.

The GTC are submitted and must be interpreted according to French law.

In the event of a dispute or complaint relating to the execution or interpretation of these General Terms and Conditions of Sale, the Customer is invited to contact BELLE ALLURE directly in writing, specifying the nature of the complaint as well as all the references necessary for its treatment.

8.1 Complaint Process

The Customer must submit his complaint within 30 days from the date of return from the trip. Any complaint must be sent by registered mail with acknowledgement of receipt to the following address:

NICE LOOK
2794 RTE DU COL DE PORTE
38700 LE SAPPEY EN CHARTREUSE - FRANCE

8.2 Complaint Handling

BELLE ALLURE undertakes to acknowledge receipt of the complaint within 7 days and to provide a response within 30 days of receiving the registered letter. In the event of a longer delay, the Customer will be informed of the reasons for this delay.

8.3 Mediation

Spending 60 days without a response or in case of dissatisfaction following the response provided by BELLE ALLURE, the Customer has the option of using a consumer mediator. In accordance with articles L.611-1 and following of the Consumer Code, the Customer may contact a mediator in order to try to resolve the dispute amicably.

The appointed mediator is the Tourism and Travel Mediator. The Customer can contact the mediator at the following address:

Tourism and Travel Mediator

Address: 45 rue de la République, 75011 Paris, France

E-Mail: contact@mtv.travel

Sito web: mtv.travel

Mediation is free for the Customer. However, the Customer must ensure that his complaint has been previously submitted to BELLE ALLURE.

8.4 Competent Jurisdiction

In the absence of an amicable agreement, any dispute relating to these GCS will be subject to the jurisdiction of the competent courts within the jurisdiction of the head office of BELLE ALLURE.

Article 9: General clause

If one of the provisions of the GCS is deemed illegal or unenforceable, this will in no way affect the validity or application of the other clauses present.

The Parties undertake to replace the invalid provisions with new, legally valid clauses that are as close as possible to the legal and economic intention originally intended.

Tolerance on the part of one of the Parties concerning the application of one or more clauses of the GTCS may in no case, regardless of its duration or frequency, be interpreted as a modification or removal of these clauses, or as a renunciation of the right to use them.

The Customer accepts that the information exchanged with BELLE ALLURE, as part of a Booking and the conclusion of the Contract or during its execution, be sent to him electronically.

The Parties agree that the proof of their contractual obligations will be established as follows: by clicking on the payment link or on the “initialize and sign” button, the Customer expresses his consent and accepts the GTC.

BELLE ALLURE may use as proof any act, program, data, data, data, file, file, record, operation and any other element of a computer or electronic nature, established, received or stored directly or indirectly by it, in particular in any database.

Article 10: Traveler Rights

The package offered constitutes a set of travel services in accordance with Directive (EU) 2015/2302 and Article L.211-211 of the Tourism Code.

BELLE ALLURE is responsible for the complete execution of the package. In the event of insolvency, it has protection to reimburse your payments and guarantee your repatriation if transport is included.

Before the contract is concluded, you will receive all the necessary information about the package:

• Emergency contact details will be provided.
• You can transfer your package to another person with advance notice and possible fees.
• The price can only be changed in specific cases, and no less than twenty days before departure. If an increase exceeds 8%, you can cancel the contract.
• If essential items change, you can cancel at no cost and get a full refund.
• In case of exceptional circumstances, you can also cancel without penalty prior to departure.
• After the start of the package, if services are not provided as agreed, appropriate alternatives will be offered at no additional cost.
• You are entitled to a price reduction or compensation in case of poor performance of services.

If BELLE ALLURE becomes insolvent, the amounts paid will be refunded, and repatriation will be provided if transport is included. Protection against insolvency is provided by the Financial Guarantee indicated in the identification of the company, at the beginning of these general conditions of sale.

Directive (EU) 2015/2302 transposed into national law.

[Last update: 04/11/2024]